Troubleshooting

I installed the Real Audio Plug-in on my computer but it does not work with your samples, Why ?

To listen to our samples you don't need the Real Audio Plug-in.You must have RealPlayer 5.0 or the final release of the new RealPlayer Plus G2 installed on your computer.
Those two players are different from the Real Audio plug-in.
For the best audio and video quality, we recommend downloading the RealPlayer Plus G2
For more information, please check out the Real Audio web site support or contact our webmaster

Download RealPlayer G2 for free

I have the Real Audio Player but it doesn't work, why?
Due to the improvement of the Real Audio technologies, backward compatibility only works with the latest releases of the player (Real Audio Player 5 or G2). If you have Real Audio Player 1, 2, 3,or 4 you have to update your player for a new one : we recommend downloading the RealPlayer Plus G2.
For more information, please check out the Real Audio web site support or contact our webmaster

Download RealPlayer G2 for free

My system does not meet the minimum requirements for the RealPlayer i choosed, Why ?
We are sorry but if you have got an "old computer" as a Mac 475 with a 68040 CPU, Real Audio Player G2 and RealPlayer 5.0 do not work on this kind of machine...
For more information, please check out the Real Audio web site support or contact our webmaster